Responsible Play

Jackpocket is committed to ensuring the lottery does not turn from a game of fun into a financial issue. Jackpocket warns that for some users, gambling of any kind can be a problem. Therefore, we offer the following tools and resources to encourage healthy playing behavior.

Set User Limits

Jackpocket enforces spending and funding limits in order to protect users from abusive play. You have the option to lower these limits. Once you set a new limit, it cannot be edited for seven days. If you wish to adjust your user limits, please contact customer support at support@jackpocket.com.

Self Exclusion

If you wish to exclude yourself from play on Jackpocket, you may apply a self-exclusion to your account at any time. A self-exclusion will suspend you from playing on Jackpocket for a specified period. If you wish to be excluded, please contact customer support at support@jackpocket.com.

Here's how it works:

  • You decide how long to apply the self exclusion.

  • We ensure you are no longer able to fund your account or make plays during this specified period.

  • Any Autoplays currently turned on will be deactivated.

  • Any winnings from outstanding orders will be given to you.

  • You will still be able to cash out any remaining credits in your account.

NCPG iCAP certifification badge for responsible gamblingaward-ncpg.svg2020 NCPG iCAP certifification badge for responsible gambling

NCPG iCAP Certified

Jackpocket is a member of the National Council on Problem Gambling (NCPG). We’re certified for responsible gaming through NCPG’s assessment program (iCAP). Learn more.

We’re also the winner of NCPG’s 2019 Best Corporate Social Responsibility Award for our commitment to preventing and addressing problem gaming.

Need additional help?

If you need additional support, the National Council on Problem Gambling (NCPG) offers a number of resources on their website as well as 24-hour confidential helpline at 1-800-522-4700.

State Resources:

Colorado
Hotline: 1-800-522-4700
Website: http://www.problemgamblingcolorado.org/

New Jersey
Hotline: 800-GAMBLER
Website: www.800gambler.org

New York
Hotline: 1-877-8-HOPENY
Website: http://oasas.ny.gov/problem-gambling
To voluntarily self-exclude from all forms of gaming in New York, visit here

Scan here to talk with someone now about your gambling

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Oregon
Hotline: 1-877-MY-LIMIT
Website: www.opgr.org/

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